E-Commerce Delivery Terms

Distance Selling Regulations cover several aspects of delivery terms and conditions including the setting of reasonable timing, hidden or extra costs, and agreements regarding delivery of goods or service.

The three key points covering delivery terms in distance selling regulations for online businesses are:

1. You may not include standard delivery terms that require the customer to bear the cost of insurance pending delivery;
2. Goods should be delivered within 30-days unless a different agreement exists between the business and consumer;
3. If a customer cancels an order under the DSRs, you can not deduct delivery fees from the refund.

DSRs mandate that all businesses operating in the EU practice e-compliance with the jurisdictional regulations of the markets they operate in. Stay Legal's team of e-commerce solicitors can help you ensure you are in compliance with EU Internet laws.

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